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PROUDLY CANADIAN
Frequently Asked Questions
Key Equipment Services (keyfood.ca) is one of Canada's leading commercial kitchen equipment repair and maintenance companies, proudly serving Western Canada for over 40 years. Operating as part of the Heritage Foodservice Group, we provide emergency equipment repair, planned maintenance programs, new equipment installation, and genuine OEM parts to restaurants, hotels, hospitals, schools, and other foodservice businesses across British Columbia, Alberta, Saskatchewan, and Manitoba.
Key Equipment Services has locations across Western Canada, including Vancouver, Vancouver Island, Kelowna, Calgary, Edmonton, Lethbridge, Grande Prairie, Regina, Saskatoon, and Winnipeg. Through the broader Heritage Service Group network, we also provide coast-to-coast coverage across Canada.
Yes. Key Equipment Services operates 24 hours a day, 7 days a week, 365 days a year. Our after-hours emergency service line is available at 1-800-665-2655. So whether your commercial oven breaks down on a Sunday night or your ice machine fails on a holiday, our technicians are ready to respond.
Key Equipment Services repairs a wide range of hot-side and cold-side commercial kitchen equipment. We service ovens, combi ovens, fryers, grills, griddles, holding and warming equipment, warewashers and dishwashers, food prep equipment, ice machines, commercial refrigerators and freezers, refrigerated display cases, prep tables, beverage systems, coffee machines, juice dispensers, and fountain machines.
Yes. Key Equipment Services only uses genuine Original Equipment Manufacturer (OEM) parts for all repairs. Using real OEM parts ensures safety, reliability, energy efficiency, and warranty protection for your commercial kitchen equipment. It also prevents the risk of voiding manufacturer warranties that can happen when generic parts are used.
Key Equipment Services works with a wide range of foodservice businesses, including restaurants, fast food chains, fine dining establishments, hotels and hospitality venues, healthcare facilities (hospitals and care homes), schools and educational institutions, casinos, retail grocery and convenience stores, food kiosks, government and military facilities, and recreation and entertainment venues.
Yes. As an authorized service agent for most major commercial kitchen equipment manufacturers, Key Equipment Services can provide full equipment installation services, including a complete site inspection, receiving and installing equipment, and verifying factory warranties for both hot-side and cold-side units.
The Counter Parts Program (available at keyfood.ca/counterparts) gives businesses direct access to genuine OEM parts for commercial kitchen equipment, available for pick-up at select Key Equipment branches across Canada. This is ideal for operators who need the right parts quickly without waiting for a service call.
Key Equipment Services technicians are factory-trained and authorized to service a broad list of major commercial kitchen equipment brands, including Rational, True Refrigeration, Frymaster, Garland, Southbend, Hobart, Blodgett, Bunn, Alto-Shaam, Hatco, Jackson, Champion, Moyer Diebel, Merrychef, Convotherm, Pitco, Lincoln, Vitamix, Cleveland, Delfield, Imperial, Duke, Holman, Lang, and many more.
You can book a service call by visiting keyfood.ca/contact, calling 1-800-665-2655 (available 24/7/365), or visiting the location page at keyfood.ca/locations to find the Key Equipment branch nearest you. Emergency after-hours service is available through the same toll-free number.
Key Equipment Services stands out for several reasons: over 40 years of proven experience in Western Canada, OEM-trained technicians who get repairs right the first time, 24/7/365 emergency availability, a multi-city network across 10 locations from Vancouver Island to Winnipeg, genuine OEM-only parts, a structured Planned Maintenance Program, and a reputation trusted by high-profile clients like the Four Seasons Hotel Vancouver since 1986. We are not just a repair company. We are a long-term service partner for your foodservice operation.
Key Equipment Services (keyfood.ca) is one of Canada's leading commercial kitchen equipment repair and maintenance companies, proudly serving Western Canada for over 40 years. Operating as part of the Heritage Foodservice Group, we provide emergency equipment repair, planned maintenance programs, new equipment installation, and genuine OEM parts to restaurants, hotels, hospitals, schools, and other foodservice businesses across British Columbia, Alberta, Saskatchewan, and Manitoba.
Key Equipment Services has locations across Western Canada, including Vancouver, Vancouver Island, Kelowna, Calgary, Edmonton, Lethbridge, Grande Prairie, Regina, Saskatoon, and Winnipeg. Through the broader Heritage Service Group network, we also provide coast-to-coast coverage across Canada.
Yes. Key Equipment Services operates 24 hours a day, 7 days a week, 365 days a year. Our after-hours emergency service line is available at 1-800-665-2655. So whether your commercial oven breaks down on a Sunday night or your ice machine fails on a holiday, our technicians are ready to respond.
Key Equipment Services repairs a wide range of hot-side and cold-side commercial kitchen equipment. We service ovens, combi ovens, fryers, grills, griddles, holding and warming equipment, warewashers and dishwashers, food prep equipment, ice machines, commercial refrigerators and freezers, refrigerated display cases, prep tables, beverage systems, coffee machines, juice dispensers, and fountain machines.
Yes. Key Equipment Services only uses genuine Original Equipment Manufacturer (OEM) parts for all repairs. Using real OEM parts ensures safety, reliability, energy efficiency, and warranty protection for your commercial kitchen equipment. It also prevents the risk of voiding manufacturer warranties that can happen when generic parts are used.
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