Career Opportunities at Key
A Career with Key:
Key has a team of factory-trained technicians and we are authorized by approximately 100 manufacturers. Our technicians have all specialty tools supplied; add to that $5.4 million in parts inventory at the ready, and a company-provided truck and they are ready to go!
With several branches in western Canada, and a focus on expansion, Key is always interested in talented, hard working individuals. Key offers a compensation package that is competitive within our industry. We are a meritocracy and an equal opportunity employer. The respect for the dignity and worth of every individual in the workplace is fundamental at Key and our organizational values stress the importance of diversity, fairness, and trust. Our goal is to attract, develop, and retain employees with exceptional ability and diverse backgrounds.
If a specific position is not posted, feel free to send your resume anyway as opportunities come up periodically. If you are interested in a growing with Key, please forward your resume to tania.jackson@keyfood.ca. Be sure to mention which branch you are interested in working for. All resumes will be held in strictest confidence. Only those selected for an interview will be contacted by our office.
JOB OPPORTUNITIES:
Refrigeration Service Technicians - Victoria and Kelowna Branches:
These full-time positions involve servicing and refurbishing commercial gas and electric food equipment such as: coffee machines, toasters, slicers, ranges, fryers, steamers, and combi-ovens. Refrigeration work includes repairing and refurbishing refrigeration equipment such as: display cases, walk-in coolers, walk-in freezers, and ice machines. Manufacturer-training is provided, in addition, there are parts support specialists, field service managers and 24/7 support behind our technicians. All specialty tools are supplied as well as the company truck. Compensation depends on experience.
EDUCATION and EXPERIENCE:The ideal candidate’s background would include some, or all, of the following:
• has Appliance Repair Trade Certification;
• has Gas C Ticket (Gas B Ticket preferred);
• has Refrigeration Ticket (preferred)
• has related experience;
• has mechanical aptitude;
Customer Service Representatives - Burnaby and Edmonton Branches:
This permanent, full-time position involves working under pressure and with tight deadlines. Main duties include: answer telephone inquiries from clients (mainly restaurants) and provide information; explain services offered; enter info from calls and other staff onto computer; maintain records and statistics; complete data entry from handwritten documents and perform general office duties. There will also be projects that require Word and Excel skills. The successful candidate must have an excellent service attitude, computer and telephone skills, and possess excellent English speaking and writing skills (including spelling) and have fast and accurate keyboarding ability (min 50 wpm).
Apply by emailing your resume to tania.jackson@keyfood.ca. For Burnaby, specify "CSR - BBY (YOUR NAME)" in the subject line, for Edmonton, specify "CSR - EDM (YOUR NAME)".
Billings and Collections Clerk - Burnaby Branch:
Th responsible for the customer billings, manufacturer warranty billings and collections of accounts receivable for multiple branches of the company. The successful candidate will have 1 to 2 years experience working in a finance department of a medium to large sized company, experience with a current ERP system and proficient in MS Office suite of applications. The person must be a hands-on, organized and motivated individual with a desire to work in a challenging environment.
Core Responsibilities:
• Billing customer parts and service orders on timely basis
• Billing manufacturer warranty service work using the required online billing system for the respective manufacturer
• Collections of customer accounts receivable balances and manufacturer accounts receivable balances
• Follow up on customer claims that arise from collections process ensuring the claim is resolved in a timely manner
• Processing authorized customer credit notes
• Processing customers credit card payments
• Maintenance of the company survey data and related reporting
• Verification of sub-agents insurance coverage
• Backup of AR, AP and billing positions
Education and Experience:
• Minimum 1 year experience working in finance/admin department
• Experienced in working with a current ERP system
• Experienced with Microsoft Office suite (Outlook, Excel, Word)
Specialized Skills:
• Excellent computer skills including Microsoft Office
• Highly organized, with high level of accuracy, thoroughness and attention to detail.
• Ability to take a proactive approach, showing initiative and follow-up
• Good oral and written communication skills.
• Highly motivated and energetic, with a positive attitude and a pleasant and calm demeanor.
• Proven ability to prioritize, multi-task and think ahead
• Ability to work well under pressure and meet deadlines for critical tasks
• Customer Focussed
• Eager to learn and can do so on the fly
Apply by emailing tania.jackson@keyfood.ca. Specify "Billing Clerk - BBY (YOUR NAME)" in the subject line.
Shipper/Receivers - Burnaby and Edmonton Branches:
This permanent, full-time position includes, but is not limited to, the following responsibilities: determine method of shipment, prepare bills of lading, invoices and other shipping documents, inspect and verify incoming goods against invoices or other documents, maintain internal record-keeping system, record shortages and reject damaged goods, route goods to appropriate storage areas, pack goods to be shipped, unpack goods received, affix identifying information and shipping instructions on shipments. Other duties include: stocking and picking parts to/from the warehouse; inventory counts; creating parts transfers in ERP system; forklift operation (training can be provided); cleaning the warehouse; completing paperwork (such as warranty documents, shipping documents, ERP documents, etc.)
QualificationsThe ideal candidate is one who:
- is passionate about serving Customers;
- is a team-player;
- works well under pressure in a fast-paced environment;
- has critical thinking skills;
- prioritizes work well;
- has the ability to pay attention to detail;
- is able to work well with minimal supervision and
- is able to do repetitive tasks, including standing for extended periods, bending, crouching, lifting and kneeling.
Education and Experience
The ideal candidate’s background would include some, or all, of the following:
- high school graduation;
- computer experience;
- related experience (preferred);
- forklift training (preferred) and,
- WHMIS training (preferred).
Parts Sales Specialists - Burnaby and Edmonton Offices:
Key is looking for Parts Sales Specialists who are technical savvy and are passionate about sales. These fulltime positions involve selling parts for commercial appliance repairs, mainly over the phone, and over the counter. The job is customer service oriented, and includes processing payment, operating a computerized inventory system, and providing advice on merchandise.
EDUCATION: some college or technical training would be an asset.
EXPERIENCE: 1-2 years sales experience is preferred and experience in the food service industry is an asset. Experience in purchasing, and knowledge of electricity are also assets.
SPECIFIC SKILLS NEEDED: The successful applicants must be able to work with minimal supervision and have the ability to retrieve information in catalogues and online. Ability to process money, cheque and credit/debit card payments; ability to use software to keep records and place orders. Excellent telephone manner required. Speaking, reading and writing in English are very important. The successful candidates must be able to problem solve, enjoy working with others and be interested in continuous learning.
Apply by emailing your resume to tania.jackson@keyfood.ca. Specify : "PARTS SALES SPECIALIST -EDM (YOUR NAME)" or "PARTS SALES SPECIALIST - BBY (YOUR NAME)" in the subject line.
Job opportunities were last updated: 17 May 2012
